Frequently Asked Questions

Have a question? This FAQ will help you out
What does Bump provide as a service?
Bump main focus and aim is to provide a reliable, convenient and easy to use way of protecting your identity. With Bump you can:
  • Stop giving out your email address online;
  • Read your emails in your personal inbox while using our service as an extra layer of protection;
  • Find out who tries to sell your email address;
  • Block a sender if it starts spamming you.
What personal information does Bump have access to, how is it protected and how is my privacy respected?
The data Bump has access to and collects is your email address. Other information collected is what Google offers through their analytics (Location, IP, web browser, etc). We use the TLS protocol to encrypt all emails, and SPF and DKIM for email security. As there is no 100% secure service, we recommend that you do not use our service and disclose in any email format for that matter, sensitive data such as bank accounts, credit cards, passwords, pins, phone numbers, etc. Bump does not have any access to your inbox or email account and does not store the emails forwarded to you. The messages or emails that Bump has access to are the ones sent to us either at [email protected] or through the web chat. We do not disclose or sell any of your data.
How does Bump work?
Bump helps you protect your privacy by providing you with custom email addresses (Bump emails) that can be used to forward all incoming emails to your personal account. We use your email address as a forwarding point for the emails. The emails forwarded by our service are not stored. When you want to stop receiving emails from a sender you can disable that Bump email and you will stop being forwarded those specific emails. In case you want to start receiving emails from a Bump email again, you can enable that Bump email and you will start being forwarded emails again. If a Bump email gets compromised by being sold and you start getting spam or you want to unsubscribe from a service, you can delete the Bump email. Once a Bump email is deleted, there is no way of recovering it.